Arbor Motel & Apartments

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Terms & Conditions


Cancellations made 48 hours or more prior to your scheduled arrival will not incur charges. Cancellation made after this time will result in the amount of one night's accommodation being charged. Cancellation policy for groups will be advised at time of booking.

Number of guests. Confirmation is for the number of guests filled out in booking. Please fill out correctly. Additional guests not advised at time of booking or in advance will be charged and penalties may be incurred.

Check-in is available from 2pm-8pm on the day of arrival. Check-out time is 10.00am on the day of departure. Early or late check-in and/or late check-out is by arrangement only. Checking out late without prior agreement may incur additional charges.

All accounts are payable on check-in, unless other arrangements have been made upon booking. We reserve the right to charge overdue/ recovery costs on all accounts not paid by due dates.

Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable. Details below.

Damage/Loss/Theft - any damage, loss or theft may incur a charge equivalent to the replacement value or repair costs, plus any additional associated costs such as loss of income due to room closure. The registered guest is responsible for the behaviour of all persons in the group plus any visitors whilst on the property. All deliberate or reckless actions that result in the damage to the property and any costs associated with inappropriate behaviour resulting in loss of income to the motel will be charge to the registered guest.

Smoking is not allowed in any room on the property. Smoking is not permitted outside on the pathway if windows and doors are open as smoke may blow inside. Please be considerate of other guests. If you do smoke inside, you will be charged appropriate cleaning and loss of income charges.

Cooking or reheating spicy or heavily aromatic foods is not allowed due to residual aromas. Please be considerate. If residual cooking smells linger, additional cleaning costs may be incurred.

Noise and disruption – please be considerate of other guests at all times. Noise levels to be minimal from 9.30pm and before 7.30am.

Guests under the age of 18 must be accompanied by a guest of 18 years or over.

Visitors - Visitors are permitted at the management's discretion and are to leave the premises by 10.00pm. Visitors’ vehicles are to be parked on the street. The registered guest is responsible for the behaviour of any visitors whilst on the property and accepts liability for any damage to our property or loss incurred by the motel as a result of the actions of their visitors.

Internet. It is prohibited to download copyright material. By logging into our system you accept that you are responsible for the content of all downloads